For the first time, international standards from the International Standards Organization (ISO) provide unified requirements for those who design, develop, review, or test user documentation. These standards, largely developed by STC members, give a common framework for the structure, content, and format of user documentation in any media. Learn how you can effectively apply user documentation standards in both large and small organizations. This webinar is presented by the co-editors of ISO/IEC 26514:2008, Systems and software engineering —Requirements for designers and developers of user documentation.

Speakers

Annette Reilly, PMP, CSDP, is a principal systems engineer for Lockheed Martin Enterprise Business Systems. She has over 25 years of experience with Lockheed Martin in information management, proposal management, and project leadership for large integration programs. She is a past president and Fellow of STC, and chair of the STC Standards Council. Dr. Reilly is the editor of three  ISO standards for user and systems documentation. She received a BA from Rice University, MA and Ph.D from Brandeis University, and MIS from the George Washington University.

George F. Hayhoe is professor of technical communication at Mercer University. A fellow of the Society for Technical Communication, he edited its journal, Technical Communication, from 1996 to 2008. He is also a senior member of the Institute of Electrical and Electronics Engineers and the IEEE Professional Communication Society, and is a past president of that society. He holds a Ph.D. in English from the University of South Carolina. His professional interests include product and document usability, research in technical and professional communication, and core competencies of professional and technical communicators. http://faculty.mercer.edu/hayhoe_g/

Agenda

You can participate in this webinar anywhere you have a phone line and a Web connection. You can also participate by VOIP.

System Requirements

Microsoft Internet Explorer 6.0, Mozilla Firefox 1.5 for Windows/Mac/Linux, or Safari 2.0 for Macintosh

Internet connection of minimum 56K for application sharing, 128K for broadcasting video

After you register, you will receive an invitation from Genesys Meeting Center that will allow you to enter the browser portion of the webinar. When your browser opens, Genesys asks you for your phone number and then calls you to initiate the voice portion of the meeting. If you are using VOIP or are calling from a phone number with an extension, you will need to dial in to the meeting. The invitation you receive will include a dial-in number as well as instructions for re-entering the meeting if you lose your connection.